Current Library Services

Patrons will be able to begin browsing the book and DVD collections
beginning October 1.
Watch this video to learn how to browse safely.

To ensure the safety of employees and patrons, a patron must wear a mask and use hand sanitizer before entering the collection. Gloves will be available if requested. Browsing sessions limited to 15 minutes are encouraged. Building capacity will be limited at each library.

Current services:

  • Place orders by phone, online, or in-person for pick-up at the library circulation desk.
  • Interlibrary Loans
  • Computer use by appointment only. Please call ahead to schedule an appointment.
  • Copy are machines available for use.
  • Assistance from Distance, remote technology support, is offered by Technology Training Services Coordinator, Jeff Seebold. To make an appointment call Jeff at 570-884-4370, Monday – Friday between the hours 10 am-6 pm or email tech@publibuc.org

The following guidelines have remained the same:

  • Mask are required to enter the library
  • Individuals unable to wear masks due to medical reasons can call the library for curbside delivery
  • 30 item limit per library card account
  • All items must be returned to the book drop
  • Book donations will NOT be accepted at this time
  • Heavy traffic areas and high-touch surfaces such as computers, door handles, etc. are cleaned frequently
  • Library materials are quarantined for four days
  • The collection of overdue fines resumed

Hours of operations at each library will be as follows:

Herr Memorial Library:

Monday-Thursday: 10 a.m. – 6 p.m.  and Saturday: 10 a.m. – 2 p.m.

Closed Fridays and Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Mondays for vulnerable populations.

 

Public Library for Union County:

Monday-Friday: 10 a.m. – 6 p.m. and Saturday: 10 a.m. – 2 p.m.

Closed Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Wednesdays and Saturdays for vulnerable populations.

 

West End Library:

Monday, Tuesday, Thursday & Friday: 10 a.m. – 6 p.m.  and Saturday: 10 a.m. – 2 p.m.

Closed Wednesdays and Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Fridays for vulnerable populations.

 

FAQs

I want to order (borrow) an item. What should I do?

  1. Place a hold online or check out a book at the circulation desk with staff assistance.
  2. Expect delays due to limited staffing, high demand, and quarantined materials.
  3. PICK UP SERVICE ONLY – Wait for an email or phone notice confirming your item is ready for pickup.

How do I place a hold? (video tutorial)

  1. Call the library or
  2. Go to “My Account”  and sign in using your library card number. Your pin number is the last 6 digits of your library card number. (Watch this video tutorial on how to use My Account)
  3. Search for a title or topic of interest.
  4. Click on the title you would like to borrow (place a hold on).
  5. Click the large orange button with the words “Place Hold.”
  6. Select a pickup location.
  7. Wait for an email or phone notice confirming your item is ready for pickup.

Can I access the collection?

Yes. To ensure the safety of employees and patrons, a patron must wear a mask and use hand sanitizer before entering the collection. Gloves will be available if requested. Browsing sessions limited to 15 minutes are encouraged. Building capacity will be limited at each library.

 

My items are ready for pick up. What should I do?

  1. Visit the library during open hours.
  2. Enter the library and go to the circulation desk. Customers must wear a mask and keep a distance of 6 feet from people that may be in or around the library.
  3. Have your library card number ready to identify yourself to library staff
  4. Pick up items.

I am unable to wear a mask due to medical reasons. May I still enter the building?

No. Please call the library upon arrival and a staff member will deliver your order to your vehicle.

 

How many items may I borrow?

At this time, patrons are limited to 30 items per library card account.

 

How long will my items be held for?

New material is held for 3 business days, and all other items are held for 7 business days

 

I have overdue fines. Do I need to pay them?

Any fines that occurred during the closure are waived. The collection of overdue fines resumed after Wednesday, July 1.

 

I returned my books. Why does my account still say they are overdue?

Once items are pulled from the dropbox, they are quarantined for 4 days and then checked in. It may be longer if an item needs to be transferred to its original library location. The quarantine method has proven to be the most effective in reducing the risk of transmission to staff and the general public.

 

 

Can I borrow books from other libraries?

Yes. Interlibrary Loans services have resumed.

 

Where can I return my books?

All items must be returned in the book drop. Staff cannot accept returns.

 

Are you accepting book donations?

Book donations will NOT be accepted at this time. Please keep your donations or take them to the HandUp Foundation in Milton.

 

How do I access a computer?

Patrons must schedule an appointment for a 30-minute time slot by calling the library. Computers stations are spaced at least 6 feet apart and cleaned after each use. All ages will have access to computers.

 

Who can help me with my computer or device?

Assistance from a Distance, remote technology support, is offered by Technology Training Services Coordinator, Jeff Seebold. To make an appointment call Jeff at 570-884-4370, Monday – Friday between the hours 10 am-6 pm or email tech@publibuc.org

 

For general questions, call the library or “Submit a Question” under the “Contact Us” tab at UnionCountyLibraries.org

Library customers are encouraged to visit UnionCountyLibraries.org for unlimited 24/7 access to eBooks, audiobooks, comics, movies, TV, research databases and more materials for all ages.