Libraries return to pickup service only – Updated 11/24/20

We are saddened to limit our services once again but the safety of our patrons and staff is our utmost priority. With the recent stay-at-home advisory, local school closures and rising COVID-19 cases in the community it is important to take further steps to slow the infection rate.

Current services:

  • Place orders by phone or online for pick-up in the library lobby (watch this video tutorial to learn how to place an order {a hold})
  • Assistance from Distance, remote technology support, is offered by Technology Training Services Coordinator, Jeff Seebold. To make an appointment call Jeff at 570-884-4370, Monday – Friday between the hours 10 am-6 pm or email tech@publibuc.org
  • Online programming via Facebook and YouTube

What has changed:

  • No in-person browsing of collections
  • No use of computers or copying machines
  • No in-person programming

What has remained the same:

  • Mask are required to enter the library
  • Individuals unable to wear masks due to medical reasons can call the library for curbside delivery
  • 30 item limit per library card account
  • All items must be returned to the book drop
  • Book donations will NOT be accepted at this time
  • Heavy traffic areas and high-touch surfaces such as door handles, etc. are cleaned frequently
  • Library materials are quarantined for four days
  • The collection of overdue fines

 

Hours of operations at each library will be as follows:

Herr Memorial Library:

Monday-Thursday: 10 a.m. – 6 p.m.  and Saturday: 10 a.m. – 2 p.m.

Closed Fridays and Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Mondays for vulnerable populations.

 

Public Library for Union County:

Monday-Friday: 10 a.m. – 6 p.m. and Saturday: 10 a.m. – 2 p.m.

Closed Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Wednesdays and Saturdays for vulnerable populations.

 

West End Library:

Monday, Tuesday, Thursday & Friday: 10 a.m. – 6 p.m.  and Saturday: 10 a.m. – 2 p.m.

Closed Wednesdays and Sundays.

These hours are for the general public with the exception of 10 a.m. – 11 a.m. on Fridays for vulnerable populations.

 

FAQs

I want to order (borrow) an item. What should I do?

  1. Place a hold online or by calling your library.
  2. Expect delays due to limited staffing, high demand, and quarantined materials.
  3. Wait for an email or phone notification confirming your item is ready for pickup.

How do I place a hold? (video tutorial)

  1. Call the library or
  2. Go to “My Account”  and sign in using your library card number. Your pin number is the last 6 digits of your library card number. (Watch this video tutorial on how to use My Account)
  3. Search for a title or topic of interest.
  4. Click on the title you would like to borrow (place a hold on).
  5. Click the large orange button with the words “Place Hold.”
  6. Select the location you would like to pick up your books at.
  7. Wait for an email or phone notification confirming your item is ready for pickup.

Can I access the collection?

Not at this time.

 

My items are ready for pick up. What should I do?

  1. Visit the library during open hours.
  2. Enter the library lobby. Customers must wear a mask and keep a distance of 6 feet from people that may be in or around the library.
  3. Have your library card number ready to identify yourself to library staff.
  4. Pick up items.

I am unable to wear a mask due to medical reasons. May I still enter the building?

No. Please call the library upon arrival and a staff member will deliver your order to your vehicle.

 

How many items may I borrow?

At this time, patrons are limited to 30 items per library card account.

 

How long will my items be held for?

New material is held for 3 business days, and all other items are held for 7 business days

 

I have overdue fines. Do I need to pay them?

Any fines that occurred during the closure between March 2020 and June 2020 are waived. The collection of overdue fines resumed after Wednesday, July 1, 2020.

 

I returned my books. Why does my account still say they are overdue?

Once items are pulled from the dropbox, they are quarantined for 4 days and then checked in. It may be longer if an item needs to be transferred to its original library location. The quarantine method has proven to be the most effective in reducing the risk of transmission to staff and the general public.

 

Can I borrow books from other libraries?

You may borrow books within the Union County Library system. Interlibrary Loans services are not available at this time.

 

Where can I return my books?

All items must be returned in the book drop. Staff cannot accept returns.

 

Are you accepting book donations?

Book donations will NOT be accepted at this time. Please keep your donations or take them to the HandUp Foundation in Milton.

 

How do I access a computer?

Computer access is not available at this time.

 

Who can help me with my computer or device?

Assistance from a Distance, remote technology support, is offered by Technology Training Services Coordinator, Jeff Seebold. To make an appointment call Jeff at 570-884-4370, Monday – Friday between the hours 10 am-6 pm or email tech@publibuc.org

 

For general questions, call the library or “Submit a Question” under the “Contact Us” tab at UnionCountyLibraries.org

Library customers are encouraged to visit UnionCountyLibraries.org for unlimited 24/7 access to eBooks, audiobooks, comics, movies, TV, research databases and more materials for all ages.